Privacy Policy

This data privacy policy explains how NPsych Rehab (or ‘we’) use any personal information we collect about you when you use any of our services including our website, clinical assessment or on-going rehabilitation or therapeutic services.

We may also use your personal information when corresponding or liaising with other legal, healthcare and case management services.

Topics:

• What information do we collect about you?
• Why we need your data?
• How long will we store your data?
• Marketing
• Access to your information and correction
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you in different ways. You may have emailed us or phoned us directly and supplied some contact details. We may have received a referral about you from a case manager, a solicitor or your GP, or any other health care professional. We may have made an assessment of you and collected data about your circumstances including information about you and the people involved in your care.

The information we collect about you may include; your name, email address, address, phone number, sex, age, the nature of your injury or psychological issue and the names and contact numbers of your support team or family members.

We may collect psychological measurement data and information about your mood, cognitive functioning or medical information including past medical history, brain scans, MRI or other relevant information. We may collect data about the progress and outcomes of your rehabilitation or therapy.

We may collect financial information including bank account details with regard to payment for our services.

Why we need your data?

We collect information about you to;

• make contact with you to organise appointments
• assess your needs and make recommendations about how those need might be met
• write letters and reports about you to your case manager, solicitor, GP or any other health care professional
• make an assessment of any risk to you or others
• be able to make recommendations about your future care or needs

Your information remains completely confidential and will never be disclosed to anyone who is not involved in your care.

There are some exceptions to this that include disclosure of your name and address to the police or social services if you are judged by one of the clinicians working for NPsych rehab to be a danger to yourself or to others. This is a legal requirement placed on all healthcare professionals.

This will be explained to you at your first meeting with a member of the NPsych Rehab team.

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee clinical services to you.

We can supply you with a hard copy of this policy if you wish. We will answer any questions you have about privacy and confidentiality honestly and promptly.

How will we store your data and for how long?

Your data is stored electronically and it is password protected. All clinicians have access to our database. This is to ensure that in the case of your clinician not being available that another appropriate clinician can still continue your care.

If NPsych Rehab provides any paid-for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Marketing

We do not use your data for marketing purposes and you will not receive any marketing or promotional material from us.

We will never sell your data to marketing companies. You will only receive correspondence from us that is relevant to your care or treatment with us.

What are your rights?

You have the right to request a copy of the information that we hold about you free of charge and within 28 days of your request.

If you would like a copy of some or all of your personal information, please email or write to us at the following address.

Email: [email protected]

Address: 11b WInscombe Street, LONDON, N19 5DG

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You may:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at [email protected]

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Our website

Our website contains links to other websites, companies and voluntary organisations. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 5^th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: [email protected]

Address: 11b WInscombe Street, LONDON, N19 5DG